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(3 to 5 Business Days)
   
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   Home  ›  Frequently Asked Questions

Frequently Asked Questions & Terms

General Question
Q : Why I receive the PO without shipping and total amount?
  Due to the shipping rate function not being ready; you will receive the total update amount of the PO (include shipping rate) within 24-48 hours.
Q : What’s the method of payment?
  Cashier’s check, business or personal check, Visa, Master Card, American Express and Discover.
Q : What should I know when I use Cashier’s Check / Money Order / Personal or Business Check to pay my order?
  This form of payment must be received prior to shipment of order. There will be a clearing period of 2 to 4 business days from the time we receive your check. Personal and Business checks will have a 7 to 14 business day clearing period. Packages will be shipped once tender is verified by the bank.
Q : How can I pay via Credit Card?
  Our Customer representative team will contact you within 24 hours and they will ask for your credit card number, expiration date and security code on the back. Our customer representative team will charge the total update amount of the PO (include shipping rate).
Q : Why my package has signature required?
  All orders will request signature required, if the customer/consignee is comfortable with boxes left on the front porch without any signature required, we can cancel this option. However, we won’t take any responsibility after the package delivered if your package missed or parts damage.
Standard Shipping
Q : How long does it take to ship an order?
  Most orders usually ship within 24-72 hours during normal business hours (Monday through Friday). Please allow an additional 48 hours for orders placed on weekends or holidays. Orders with expedited shipping options placed during normal business hours (Monday through Friday) excluding holidays usually ship within 24 hours.
Q : How do I know my shipping rate?
  The shipping rate function is still being worked on, Thank you for your patience
Q : How can I tracking my order?
  After your order has shipped, we will email / text you for tracking number and carrier.
Q : How should I proceed if I purchase multiple items?
  We will email you the update for the total amount of PO, including combined shipping rate.
Q : How long before I receive my order?
  Usually the order is shipped via FedEx ground or USPS primary. Therefore, the estimate delivered date is 3-5 business days.
Truck Freight
Q : Why do my parts need to be shipped by truck?
  When Items that are too large to go by our normal carriers, they are shipped Truck Freight.
Q : How is my freight price obtained?
  Freight pricing is based on multiple factors such as the shipment's freight class, density, route, and even how the items are packaged. We contact a freight carrier and obtain shipping costs. We then add this to you order.
Q : What do I or the freight company need to know about delivery?
  You should know that your address (receiving location) needs to be adequate to accommodate a semi-truck. Typically the item must be delivered to a commercial address with forklift/loading duck access.
Q : Why the shipping address must be a commercial address?
  Commercial locations/facilities can accommodate a large truck delivery and rates are often much less expensive.
Q : What happens when I place an order that requires truck freight?
  After your order is placed and we contact the freight company for rates, we email you and advise the specific details of the shipment and update your PO.
Q : How will this item be unloaded?
  The carrier delivers to your destination and it is available to you at the “end of their trailer”. It is your responsibility to be able to get it off the truck. If you don't have forklift to unload your pallet, you can choose to hand unload it.
Q : What if you can't find the commercial address as your shipping address, meaning you want us to ship to the residential address?
  Depending on your location, there will be an increase in shipping cost because the residential address, the freight company always charge the residential area fee and lift gate delivery fee. Therefore, your final rate will be charged higher than the commercial address's.

Additional Ordering and Truck Freight Information Needed:
  Your order will not be processed until we receive YOUR approval and additional information for the freight delivery. If we do not get your approval after 7 days, your order will be cancelled.
  Make sure to provide a current telephone number. Shipping carrier will usually contact you directly to arrange a delivery date and time.
  Someone should be present for delivery to sign for the shipment.
  To Check and make sure the shipment arrives in good condition and note any damage on the shipping receipt BEFORE THE DRIVER LEAVE.
Return
Q : What is the return policy?
  Please contact Show Me Classic Parts at info@showmeclassicparts.com to receive a Return Merchandise Authorization number (RMA). All returns must have a Return Merchandise Authorization number (RMA) which will be issued for qualifying Returns or Exchanges. All returns and exchanges are subject to a 20% restocking fee.
Q : What should I do if I received a defective item?
  If you have received a defective item, please contact us with email: info@showmeclassicparts.com
Q : What do I need to do for a return package?
  You should enclose a copy of your original invoice along with your securely packaged item. Returned items must arrive at Show Me Classic Parts in the same condition as they were when they were originally shipped.
Q : Can I return my order after 14 days?
  No return will be accepted after 14 days from the date of receipt of delivery.
Q : Who will pay the return label fee?
  All return shipping charges must pay by the customer.
**ALL SALES ARE FINAL AFTER 30-DAYS! NO EXCEPTIONS! **
International Shipping
Order Processing:
  1. We process orders within 2-3 business days, excluding weekends and holidays.
  2. Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam folder or contact us at info@showmeclassicparts.com for confirmation.
  3. If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it is shipped.
  4. Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
International Orders*:
These shipping methods do not have online tracking information.
Shipping Options Price
Standard International Shipping (8-20 Business Days) (Orders under 1 lbs) Based on total package dimensions
Arrange pickup or we ship to third party's brokers (Orders over 1 lbs) Based on total package dimensions
Import duties and taxes:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Show Me Classic Parts Co is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
  • If you haven't received your order within 4 days of receiving your shipping confirmation email, please contact us at info@showmeclassicparts.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes:
Unfortunately, we DO NOT ship to P.O. boxes because all our package required indirect/ direct/ adult signature. We will try to contact you by email three times. After that, if we don't hear from you, we will cancel your order and charge the $10 service fee. Therefore, please make sure to check email or spam folder every day before package shipped.
Package delays:
We are not responsible for shipping carrier delays. But we will try our best to keep our eyes on your package. If you need the order delivered at a specific time, please contact us before you place the order.
Order Inspection, Verification & Signature Required:
  • Though we work to ensure that each and every order is checked for accuracy, packaged correctly, and shipped properly, issues with shipments do occasionally arise. There are several steps you can take to help limit the occurrence of errors and address those that do occur.
  • The responsibility of Show Me Classic shall cease upon delivery of goods to a carrier.
  • * Before signing for a delivery, it is the customer's responsibility to inspect the delivery for correct item count and condition. SIGNATURE IS REQUIRED.
Look for the following...
  1. Verify the packing slip matches the items received in the shipment.
  2. Please open the package and inspect the item in front of the driver BEFORE signing that it has been received.
  3. Note any discrepancies in item count and any item damage on the delivery receipt and inform the driver.
* Please select one of the following:
  1. The package and product are not damaged.
  2. The product is damaged, but the shipping package is ok.
  3. The shipping package is damaged but the item is ok.
  4. The product and shipping package are both damaged.
  5. Other____________________
* Please take pictures to keep as proof of damage and as a reference to the item or package condition.
Note: Claims can be made to the carrier. Once a claim is submitted and determined, we can either send you a replacement item or issue a refund.
Price Match Policy
We'll match the current product price of other eBay competitors for immediately available new products (excludes clearance, refurbished, pre-owned, used and open-box items). One price match at the time of purchase, per identical item, per customer, at the current pre-tax price available to all customers is allowed.
To request for a price match, please follow these steps:
  1. Identify the product on both platforms:
    • On the eBay platform, locate the specific product that you would like to match.
    • On our website, find the same product that is listed on eBay.
  2. Reach out to our customer service team:
    • Contact us through our customer service team by providing the following information:
      • eBay listing URL of the product on eBay.
      • The corresponding product on our website.
  3. Verify eligibility criteria:
    • Our customer service team will review the provided information and verify the following eligibility criteria:
      • The product details and specifications must be identical on both platforms.
      • The product must be publicly available and available for purchase.
  4. Adjustment of the product price:
    • If you meet the eligibility criteria, we will adjust the product price on your order placed on our website to match the price on the eBay listing. Please note that any shipping costs, product prices with discounts, or limited-time offers are excluded from our price match policy.
We appreciate your understanding and cooperation. If you have any questions or need assistance with the price match process, please do not hesitate to contact our customer service team.
Email us: info@showmeclassicparts.com
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